Reporting to the executive division are three  operational divisions, each with a specific focus, supporting CSO’s mission to provide the support necessary to empower people struggling with mental illness to define and pursue their life goals.

The Executive Division is  responsible for the day-to-day executive management of the organization.

     Karin Jeffers, Chief Executive Officer

     Patrick Lavelle, Chief Financial Officer

     Melody Arsenault, Human Resources Director

     Joanne Jackson, Director of Administrative Operations

     Karen Duval, Director of Third Party Billing Operations

The Contract Services Division is certified by the Massachusetts Department of Mental Health (DMH) to provide Mental Health Services, and is the focal point for all CSO residential, day and rehabilitative services. This division provides clubhouse services, day rehabilitation services and community support services to adults and children to assist individuals deal with their mental illnesses in the community.

     Rich Nadolski, Director of Contract Services

     John Semon, Program Manager, Day Rehabilitation

     Rich Stemm, Program Manager, Quabbin House

     Ceil Moran, Program Manager, CSS (Greenfield)

     Glenn Koshar, Program Manager, CSS (Northampton)

     John Semon, Program Manager, Green River House

The Outpatient, and Emergency Services Division provides 24hour Emergency services (Crisis and Respite), urgent care services and outpatient services, ensuring  continuum of care for the adults and children requiring mental health services. This division is the home of Elder Peer Services, a program funded by the United Way of Franklin County and FCHC.

     Karen Poisson, Outpatient Director

     Nick Fleisher, Accute Services

     Dan Sontag, Crisis/Respite Director

     George Pappas, Supervisor, Crisis Services

     Janice Kilmer, Supervisor, Crisis Services